FAQs
Amber Moon wants you to feel great about yourself every day! Our carefully curated selection of clothing, jewelry, shoes, makeup, skincare and home goods strives to help you feel like the best version of you. When you and your home look good, you feel good - laying the groundwork for a great start to your day, and creates an outward spiral of positivity to those around you.
Please read our return policy carefully to ensure you are happy with your purchase.
Shipping
All orders take 2-5 business days to be processed before they ship. Estimated delivery date starts when your order ships. Please allow 5-15 business days for your order to be delivered, depending on carrier delays. Your order may arrive in multiple shipments, as we now have multiple locations. We do not offer free shipping and shipping is all weight based. Our system automatically calculates the weight of your order with current USPS shipping rates and charges you accordingly. We ship some items internationally, and UPS or USPS are both available as choices on international orders. Tracking is available on all orders, and updates automatically. Read more about shipping here.
Pre-Orders
To reserve an item available for pre-order, customer must buy online from our site, or pay emailed invoice within 24 hours or pre-order will be canceled and the item will go to the next customer in line. Pre-orders are reserved as yours if your invoice is paid in 24 hours, unless the designer cancels the item. If your order contains a pre-order item and non pre-order items, your order will be shipped together when we receive the pre-order items. Please email us at info@shopambermoon.com if you would like us to charge you for additional shipping to have your non pre-order items shipped separately from your pre-order items. Pre-orders may not be cancelled. Please be aware that pre-orders can arrive early or after the anticipated arrival date posted with the item.
Store Credit
We offer store credit instead of refunds when you exchange an unworn/unused item, with tags still attached and in original packaging, within 7 days of receiving item(s). Store credit cannot be used towards pre-orders, jewelry in the Whimsie or 1929 Galore collections, or for the custom name puzzle by This and That etc. Your store credit will be issued for the amount you paid for the item, plus any taxes paid. We do not add the original shipping amount into the store credit, or reimburse for return shipping fees. Your store credit will be in the form of a one-time use discount code that never expires.
Clothing and Jewelry Care
Clothes: Please hand wash or dry clean all of your clothes from Amber Moon. We don't put anything in the dryer! Steam or iron (check clothing tag) to remove any wrinkles.
Jewelry: Clean gently with a soft, clean cloth.
Note on adjustable rings - Do not over stretch or bend the adjustable ring with force. There’s a slight chance the band could be broken or cause the stone to pop, because it's an open ring. Normal stretch or bend is fine.
Other FAQs:
* Clothing sizing: All items run true to size, unless otherwise noted.
Extra Small: 0-2 // Small: 4-6 // Medium: 8-10 // Large: 12-14 //
XL: (same as 1X) 16-18 // 2XL: 18-20 // 3X: 22-24
Many of our items are now inclusively sized from an XS or a S, up to 3X. Some styles also include 4X and 5X. See our inclusive styles here.
See more about our sizing and size charts here
Measurements: Since all of our clothing comes new in packaging, we do not take measurements of items so as to not compromise their newness. Please refer to sizing charts to get your best fit.
Fabric Content: All fabric content is listed within the description of each item. If fabric content is not noted, that means the designer did not let us know the fabric content. We do not wish to compromise the newness of the piece to open the packaging to check fabric content.
Any other questions? Just reach out and ask!